Job Description – Administration Co-Ordinator

Reports to: PCN Manager

Hours: TBC

Hillton PCN

Serving approximately 30,000 patients, Hillton PCN strives to develop collaborative working across the three member practices, aiming to support and strengthen the delivery of primary care services in line with the NHS Long-term Plan. We aim to achieve high standards of patient-centred care as identified for the specific needs of our population, whilst working to support a resilient and appropriately trained workforce.

Job Purpose

• Working as part of the Administration team to provide high quality administrative support to GPs and other health professionals.
• To assist in the provision of general administrative support to the wider team.

• To provide efficient referral co-ordination for GPs and associated health professionals as required
• To assist clinical staff by making appropriate telephone and electronic referrals
• To assist clinical staff by obtaining information about the progress status of referrals when requested
• To expedite appointments and tests as required
• To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed
• To work collaboratively and provide administrative support
• To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries
• To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them
• To monitor progress of 2-week wait referrals
• To assist the central Clinical Support team with all clerical and administrative duties as required
• To maintain address book on the computer system
• To check and respond regularly to tasks, emails and other notifications
• To undertake general administration duties, filing, photocopying and other PA work at clinicians’ request
• To assist with the gathering of statistics and information when required
• To provide cover for members of the central Clinical Support team during periods of sickness and annual leave
• To undertake any other duties commensurate with the scope of the role and within own skill set as requested.

Knowledge

• MS Word, Outlook, Excel and other relevant software packages
• Medical terminology
• NHS systems – desirable
• Knowledge of / experience from within NHS / General Practice – desirable

Please send any enquiries to nicola.norton4@nhs.net