Our Pledge:

• To provide health care on the basis of clinical need.
• We will aim to see 80% of patients within half an hour of appointment time.
• An explanation will be given if there is a wait of more than 30 minutes.
• Practice staff will at all times be courteous and all records will be kept in accordance with the Data Protection Act.

What We Expect From Our Patients:

• To behave in a courteous manner when dealing with practice staff.
• Only to ask for a home visit when unable to visit the surgery because of the medical condition.
• To keep appointments and arrive punctually.
• If you do wish to cancel an appointment, then please contact the surgery to do so and give as much notice as possible.
• To make a separate appointment for each member of the family wishing to see the doctor.