Hillton Primary Care Network

Job Description – PCN Administrator

Reports to: Clinical Director and Management Team

Salary: £9.50 per hour

Hours: Three days per week (24 hours)

Hillton PCN

Serving approximately 30,000 patients, Hillton PCN strives to develop collaborative working across the three member practices, aiming to support and strengthen the delivery of primary care services in line with the NHS Long-term Plan. We aim to achieve high standards of patient-centred care as identified for the specific needs of our population, whilst working to support a resilient and appropriately trained workforce.

Job Purpose

The role of the PCN Administrator is to provide efficient secretarial and administrative support to the PCN Clinical Director and the PCN Management Team. The post-holder is a key member of the PCN team whose over-arching goal is to support and co-ordinate the goals of our primary care teams.

• Provide direct support to the PCN Manager
• Provide administrative support to PCN Practices
• To meet regularly with the Clinical Director/Management Team to prioritise tasks
• Provide direct support to the Management Team and other members of the PCN
• Co-ordinate meetings across the three member practices- agendas and reports
• Record minutes of the meetings
• Recruitment and HR administration
• Liaise with PCN clinical and administrative staff regarding contract matters
• Co-ordinate training and development of PCN clinical and administrative staff
• Action/follow up PCN correspondence
• To file administrative documentation and maintain the filing system
• Deal confidentially and efficiently with enquiries

Communication and Relationships

The PCN Administrator should recognise the importance of effective communication within the team. They will be required to maintain constructive relationships with a broad range of internal and external stakeholders. This includes, but is not limited to:

• Participating in relevant internal and external working groups
• Working collaboratively across organisations

Personal/Professional Development

The PCN Administrator will take responsibility for their own development and learning and will participate in an annual performance appraisal to review the individual’s performance against agreed targets.

IM&T

In accordance with the Practice protocols, policies and procedures, the PCN Administrator will comply with all information management and information technology protocols and systems.

Location

This role may require regular travel amongst the PCN member practices and business meeting locations within the BMLK locality.

Note: This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post-holder. The post-holder may also be required to carry out other work appropriate to the grade of the post.